return policy

Return Policy


If you have a question about sizing, please feel free to contact us at kindly.scandinavia@gmail.com prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your child will continue to grow!

 

Returns:

Should you have an item you wish to send back to change the size or colour please send your item/s back to us with the completed returns form ( included in your order)

  • See more information below on sending your items back to our warehouse

Once your item has been received back into our warehouse it will be processed and you will be refunded the value of your return. 

Only items purchased directly from our website will fall under these policies.  If you have purchased from one of our stockists - you will need to contact them directly if you have any issues with the clothing.   

Conditions:

 

*Return forms must be filled out within 14 days of receiving your order.

Items sent to us dated after this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame. 

*The following items cannot be returned for store credit due to health reasons- Underwear. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk . 
Goods must also be returned odour free - ( Free of  Cigarettes , dampness etc)

* Cost of shipping the returned item is the responsibility of the buyer.

 

Faults:

My order has arrived and its faulty! Now what do i do?


In the  occurrence that you receive a damaged or faulty item please contact us immediately via email kindly.scandinavia@gmail.com and you will be given instructions of what to do. 

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) , credit or refund.

Returning your goods:

Please follow the step below for faulty items or goods to be returned 

Send your item/s back to us with the completed returns form ( included in your order) 

Please ensure to include your name & Order Number on any return so that we can process this efficiently for you. 

Kindly Scandinavia is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse. 


Return address:

Kindly Scandinavia

Tyriveien 4a

3186 Horten

Norway